2. Cancellations & Refunds

• How do I cancel a booking?

  You can request a cancellation directly through your user account on the website or app up to 24 hours prior to your scheduled pickup time.

• What is the refund processing time?

  Approved refunds are processed within 3 to 5 business days and credited back to the original payment method used at checkout.

1. Bookings & Private Transfers

• How can I book or modify my reservation?

  All bookings and itinerary modifications can be made directly on our official website or through the TripTop mobile application under My Bookings.

• Which regions and destinations are covered by TripTop?

  We offer private transport services, airport connections (Faro Airport, Lisbon Airport), and customized tours throughout the Algarve, Lisbon, and cross-border routes to Spain (Seville and Isla Canela).

About the Company

TripTop is a registered brand operated by Sensorastral Lda, a company founded in 2019 and based in the Algarve, Portugal. We specialize in private passenger transport services (tourist transfers, business travel, and custom tours), seamlessly connecting top travel destinations across Portugal and Spain with excellence.

Utilize os nossos canais oficiais para reservas, dúvidas, alterações de itinerário ou apoio em tempo real durante a sua viagem:

WhatsApp Directo +351 934 826 148 Resposta Imediata

E-mail de Suporte contato@triptop.company

Within 2 to 4 hours

Web & App Oficialwww.triptop.company

24/7 Autonomia Online

TripTop Customer Support – We’re Here to Help

Centro de Apoio ao Cliente e Suporte Oficial

Hassle-Free Travel, Ongoing Support.

At TripTop (the official brand operated by Sensorastral Lda), we guarantee that your experience with private transfers and regional tours in Portugal and Spain will be safe, comfortable, and on time.

❓ Frequently Asked Questions (FAQ)